Returns & Refunds Policy
Last updated: 22nd April 2026
All of our products are made to order and fulfilled through a third-party printing partner. Because of this, we are only able to offer returns, refunds, or replacements in specific circumstances outlined below.
Damaged, Defective or Incorrect Items
We stand behind the quality of our products. If your order arrives misprinted, damaged, defective, or incorrect, please contact us within 30 days of receiving your order.
To resolve the issue, we may require:
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we will offer a replacement or refund at no additional cost where the issue is confirmed.
Lost Orders
If your order has not arrived, please contact us within 30 days of the estimated delivery date. We will investigate with our fulfilment and shipping partners and, where appropriate, issue a replacement or refund.
Incorrect Shipping Address
It is the customer’s responsibility to ensure shipping details are correct at checkout. If an incorrect or incomplete address is provided and the parcel is returned or lost as a result, the customer will be responsible for reshipment costs once a corrected address is confirmed.
Unclaimed or Returned Parcels
If an order is returned to sender due to being unclaimed or not collected, the customer will be responsible for the cost of reshipping. If reshipment is not requested or possible, the order may be disposed of or donated and no refund will be issued.
Change of Mind / Buyer’s Remorse
As each item is made to order, we do not accept returns or offer refunds for change of mind or incorrect size selection. Please check sizing guides carefully before placing your order.
If you would like to offer an exchange, this may be arranged at our discretion, but a new order will need to be placed at the customer’s expense.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on sealed or hygiene-sensitive items once opened or delivered.
EU Customers – Right of Withdrawal
For customers in the EU, please note that the right of withdrawal may not apply to:
- Products made to the customer’s specifications or personalised items
- Sealed goods unsealed after delivery that are not suitable for return for health or hygiene reasons
As our products are made to order, we reserve the right to refuse returns in accordance with applicable consumer protection laws.
Returns Address
All returns are processed through our fulfilment partner. If a return is required, we will provide instructions. Unauthorised returns sent without approval may not be processed.
Last updated: 22nd April 2026
All of our products are made to order and fulfilled through a third-party printing partner. Because of this, we are only able to offer returns, refunds, or replacements in specific circumstances outlined below.
Damaged, Defective or Incorrect Items
We stand behind the quality of our products. If your order arrives misprinted, damaged, defective, or incorrect, please contact us within 30 days of receiving your order.
To resolve the issue, we may require:
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we will offer a replacement or refund at no additional cost where the issue is confirmed.
Lost Orders
If your order has not arrived, please contact us within 30 days of the estimated delivery date. We will investigate with our fulfilment and shipping partners and, where appropriate, issue a replacement or refund.
Incorrect Shipping Address
It is the customer’s responsibility to ensure shipping details are correct at checkout. If an incorrect or incomplete address is provided and the parcel is returned or lost as a result, the customer will be responsible for reshipment costs once a corrected address is confirmed.
Unclaimed or Returned Parcels
If an order is returned to sender due to being unclaimed or not collected, the customer will be responsible for the cost of reshipping. If reshipment is not requested or possible, the order may be disposed of or donated and no refund will be issued.
Change of Mind / Buyer’s Remorse
As each item is made to order, we do not accept returns or offer refunds for change of mind or incorrect size selection. Please check sizing guides carefully before placing your order.
If you would like to offer an exchange, this may be arranged at our discretion, but a new order will need to be placed at the customer’s expense.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on sealed or hygiene-sensitive items once opened or delivered.
EU Customers – Right of Withdrawal
For customers in the EU, please note that the right of withdrawal may not apply to:
- Products made to the customer’s specifications or personalised items
- Sealed goods unsealed after delivery that are not suitable for return for health or hygiene reasons
As our products are made to order, we reserve the right to refuse returns in accordance with applicable consumer protection laws.
Returns Address
All returns are processed through our fulfilment partner. If a return is required, we will provide instructions. Unauthorised returns sent without approval may not be processed.
Last updated: 22nd April 2026
All of our products are made to order and fulfilled through a third-party printing partner. Because of this, we are only able to offer returns, refunds, or replacements in specific circumstances outlined below.
Damaged, Defective or Incorrect Items
We stand behind the quality of our products. If your order arrives misprinted, damaged, defective, or incorrect, please contact us within 30 days of receiving your order.
To resolve the issue, we may require:
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we will offer a replacement or refund at no additional cost where the issue is confirmed.
Lost Orders
If your order has not arrived, please contact us within 30 days of the estimated delivery date. We will investigate with our fulfilment and shipping partners and, where appropriate, issue a replacement or refund.
Incorrect Shipping Address
It is the customer’s responsibility to ensure shipping details are correct at checkout. If an incorrect or incomplete address is provided and the parcel is returned or lost as a result, the customer will be responsible for reshipment costs once a corrected address is confirmed.
Unclaimed or Returned Parcels
If an order is returned to sender due to being unclaimed or not collected, the customer will be responsible for the cost of reshipping. If reshipment is not requested or possible, the order may be disposed of or donated and no refund will be issued.
Change of Mind / Buyer’s Remorse
As each item is made to order, we do not accept returns or offer refunds for change of mind or incorrect size selection. Please check sizing guides carefully before placing your order.
If you would like to offer an exchange, this may be arranged at our discretion, but a new order will need to be placed at the customer’s expense.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on sealed or hygiene-sensitive items once opened or delivered.
EU Customers – Right of Withdrawal
For customers in the EU, please note that the right of withdrawal may not apply to:
- Products made to the customer’s specifications or personalised items
- Sealed goods unsealed after delivery that are not suitable for return for health or hygiene reasons
As our products are made to order, we reserve the right to refuse returns in accordance with applicable consumer protection laws.
Returns Address
All returns are processed through our fulfilment partner. If a return is required, we will provide instructions. Unauthorised returns sent without approval may not be processed.
Last updated: 22nd April 2026
All of our products are made to order and fulfilled through a third-party printing partner. Because of this, we are only able to offer returns, refunds, or replacements in specific circumstances outlined below.
Damaged, Defective or Incorrect Items
We stand behind the quality of our products. If your order arrives misprinted, damaged, defective, or incorrect, please contact us within 30 days of receiving your order.
To resolve the issue, we may require:
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we will offer a replacement or refund at no additional cost where the issue is confirmed.
Lost Orders
If your order has not arrived, please contact us within 30 days of the estimated delivery date. We will investigate with our fulfilment and shipping partners and, where appropriate, issue a replacement or refund.
Incorrect Shipping Address
It is the customer’s responsibility to ensure shipping details are correct at checkout. If an incorrect or incomplete address is provided and the parcel is returned or lost as a result, the customer will be responsible for reshipment costs once a corrected address is confirmed.
Unclaimed or Returned Parcels
If an order is returned to sender due to being unclaimed or not collected, the customer will be responsible for the cost of reshipping. If reshipment is not requested or possible, the order may be disposed of or donated and no refund will be issued.
Change of Mind / Buyer’s Remorse
As each item is made to order, we do not accept returns or offer refunds for change of mind or incorrect size selection. Please check sizing guides carefully before placing your order.
If you would like to offer an exchange, this may be arranged at our discretion, but a new order will need to be placed at the customer’s expense.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on sealed or hygiene-sensitive items once opened or delivered.
EU Customers – Right of Withdrawal
For customers in the EU, please note that the right of withdrawal may not apply to:
- Products made to the customer’s specifications or personalised items
- Sealed goods unsealed after delivery that are not suitable for return for health or hygiene reasons
As our products are made to order, we reserve the right to refuse returns in accordance with applicable consumer protection laws.
Returns Address
All returns are processed through our fulfilment partner. If a return is required, we will provide instructions. Unauthorised returns sent without approval may not be processed.
Last updated: 22nd April 2026
All of our products are made to order and fulfilled through a third-party printing partner. Because of this, we are only able to offer returns, refunds, or replacements in specific circumstances outlined below.
Damaged, Defective or Incorrect Items
We stand behind the quality of our products. If your order arrives misprinted, damaged, defective, or incorrect, please contact us within 30 days of receiving your order.
To resolve the issue, we may require:
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we will offer a replacement or refund at no additional cost where the issue is confirmed.
Lost Orders
If your order has not arrived, please contact us within 30 days of the estimated delivery date. We will investigate with our fulfilment and shipping partners and, where appropriate, issue a replacement or refund.
Incorrect Shipping Address
It is the customer’s responsibility to ensure shipping details are correct at checkout. If an incorrect or incomplete address is provided and the parcel is returned or lost as a result, the customer will be responsible for reshipment costs once a corrected address is confirmed.
Unclaimed or Returned Parcels
If an order is returned to sender due to being unclaimed or not collected, the customer will be responsible for the cost of reshipping. If reshipment is not requested or possible, the order may be disposed of or donated and no refund will be issued.
Change of Mind / Buyer’s Remorse
As each item is made to order, we do not accept returns or offer refunds for change of mind or incorrect size selection. Please check sizing guides carefully before placing your order.
If you would like to offer an exchange, this may be arranged at our discretion, but a new order will need to be placed at the customer’s expense.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on sealed or hygiene-sensitive items once opened or delivered.
EU Customers – Right of Withdrawal
For customers in the EU, please note that the right of withdrawal may not apply to:
- Products made to the customer’s specifications or personalised items
- Sealed goods unsealed after delivery that are not suitable for return for health or hygiene reasons
As our products are made to order, we reserve the right to refuse returns in accordance with applicable consumer protection laws.
Returns Address
All returns are processed through our fulfilment partner. If a return is required, we will provide instructions. Unauthorised returns sent without approval may not be processed.
Last updated: 22nd April 2026
All of our products are made to order and fulfilled through a third-party printing partner. Because of this, we are only able to offer returns, refunds, or replacements in specific circumstances outlined below.
Damaged, Defective or Incorrect Items
We stand behind the quality of our products. If your order arrives misprinted, damaged, defective, or incorrect, please contact us within 30 days of receiving your order.
To resolve the issue, we may require:
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we will offer a replacement or refund at no additional cost where the issue is confirmed.
Lost Orders
If your order has not arrived, please contact us within 30 days of the estimated delivery date. We will investigate with our fulfilment and shipping partners and, where appropriate, issue a replacement or refund.
Incorrect Shipping Address
It is the customer’s responsibility to ensure shipping details are correct at checkout. If an incorrect or incomplete address is provided and the parcel is returned or lost as a result, the customer will be responsible for reshipment costs once a corrected address is confirmed.
Unclaimed or Returned Parcels
If an order is returned to sender due to being unclaimed or not collected, the customer will be responsible for the cost of reshipping. If reshipment is not requested or possible, the order may be disposed of or donated and no refund will be issued.
Change of Mind / Buyer’s Remorse
As each item is made to order, we do not accept returns or offer refunds for change of mind or incorrect size selection. Please check sizing guides carefully before placing your order.
If you would like to offer an exchange, this may be arranged at our discretion, but a new order will need to be placed at the customer’s expense.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on sealed or hygiene-sensitive items once opened or delivered.
EU Customers – Right of Withdrawal
For customers in the EU, please note that the right of withdrawal may not apply to:
- Products made to the customer’s specifications or personalised items
- Sealed goods unsealed after delivery that are not suitable for return for health or hygiene reasons
As our products are made to order, we reserve the right to refuse returns in accordance with applicable consumer protection laws.
Returns Address
All returns are processed through our fulfilment partner. If a return is required, we will provide instructions. Unauthorised returns sent without approval may not be processed.
Last updated: 22nd April 2026
All of our products are made to order and fulfilled through a third-party printing partner. Because of this, we are only able to offer returns, refunds, or replacements in specific circumstances outlined below.
Damaged, Defective or Incorrect Items
We stand behind the quality of our products. If your order arrives misprinted, damaged, defective, or incorrect, please contact us within 30 days of receiving your order.
To resolve the issue, we may require:
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we will offer a replacement or refund at no additional cost where the issue is confirmed.
Lost Orders
If your order has not arrived, please contact us within 30 days of the estimated delivery date. We will investigate with our fulfilment and shipping partners and, where appropriate, issue a replacement or refund.
Incorrect Shipping Address
It is the customer’s responsibility to ensure shipping details are correct at checkout. If an incorrect or incomplete address is provided and the parcel is returned or lost as a result, the customer will be responsible for reshipment costs once a corrected address is confirmed.
Unclaimed or Returned Parcels
If an order is returned to sender due to being unclaimed or not collected, the customer will be responsible for the cost of reshipping. If reshipment is not requested or possible, the order may be disposed of or donated and no refund will be issued.
Change of Mind / Buyer’s Remorse
As each item is made to order, we do not accept returns or offer refunds for change of mind or incorrect size selection. Please check sizing guides carefully before placing your order.
If you would like to offer an exchange, this may be arranged at our discretion, but a new order will need to be placed at the customer’s expense.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on sealed or hygiene-sensitive items once opened or delivered.
EU Customers – Right of Withdrawal
For customers in the EU, please note that the right of withdrawal may not apply to:
- Products made to the customer’s specifications or personalised items
- Sealed goods unsealed after delivery that are not suitable for return for health or hygiene reasons
As our products are made to order, we reserve the right to refuse returns in accordance with applicable consumer protection laws.
Returns Address
All returns are processed through our fulfilment partner. If a return is required, we will provide instructions. Unauthorised returns sent without approval may not be processed.
Last updated: 22nd April 2026
All of our products are made to order and fulfilled through a third-party printing partner. Because of this, we are only able to offer returns, refunds, or replacements in specific circumstances outlined below.
Damaged, Defective or Incorrect Items
We stand behind the quality of our products. If your order arrives misprinted, damaged, defective, or incorrect, please contact us within 30 days of receiving your order.
To resolve the issue, we may require:
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we will offer a replacement or refund at no additional cost where the issue is confirmed.
Lost Orders
If your order has not arrived, please contact us within 30 days of the estimated delivery date. We will investigate with our fulfilment and shipping partners and, where appropriate, issue a replacement or refund.
Incorrect Shipping Address
It is the customer’s responsibility to ensure shipping details are correct at checkout. If an incorrect or incomplete address is provided and the parcel is returned or lost as a result, the customer will be responsible for reshipment costs once a corrected address is confirmed.
Unclaimed or Returned Parcels
If an order is returned to sender due to being unclaimed or not collected, the customer will be responsible for the cost of reshipping. If reshipment is not requested or possible, the order may be disposed of or donated and no refund will be issued.
Change of Mind / Buyer’s Remorse
As each item is made to order, we do not accept returns or offer refunds for change of mind or incorrect size selection. Please check sizing guides carefully before placing your order.
If you would like to offer an exchange, this may be arranged at our discretion, but a new order will need to be placed at the customer’s expense.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on sealed or hygiene-sensitive items once opened or delivered.
EU Customers – Right of Withdrawal
For customers in the EU, please note that the right of withdrawal may not apply to:
- Products made to the customer’s specifications or personalised items
- Sealed goods unsealed after delivery that are not suitable for return for health or hygiene reasons
As our products are made to order, we reserve the right to refuse returns in accordance with applicable consumer protection laws.
Returns Address
All returns are processed through our fulfilment partner. If a return is required, we will provide instructions. Unauthorised returns sent without approval may not be processed.
Last updated: 22nd April 2026
All of our products are made to order and fulfilled through a third-party printing partner. Because of this, we are only able to offer returns, refunds, or replacements in specific circumstances outlined below.
Damaged, Defective or Incorrect Items
We stand behind the quality of our products. If your order arrives misprinted, damaged, defective, or incorrect, please contact us within 30 days of receiving your order.
To resolve the issue, we may require:
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we will offer a replacement or refund at no additional cost where the issue is confirmed.
Lost Orders
If your order has not arrived, please contact us within 30 days of the estimated delivery date. We will investigate with our fulfilment and shipping partners and, where appropriate, issue a replacement or refund.
Incorrect Shipping Address
It is the customer’s responsibility to ensure shipping details are correct at checkout. If an incorrect or incomplete address is provided and the parcel is returned or lost as a result, the customer will be responsible for reshipment costs once a corrected address is confirmed.
Unclaimed or Returned Parcels
If an order is returned to sender due to being unclaimed or not collected, the customer will be responsible for the cost of reshipping. If reshipment is not requested or possible, the order may be disposed of or donated and no refund will be issued.
Change of Mind / Buyer’s Remorse
As each item is made to order, we do not accept returns or offer refunds for change of mind or incorrect size selection. Please check sizing guides carefully before placing your order.
If you would like to offer an exchange, this may be arranged at our discretion, but a new order will need to be placed at the customer’s expense.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on sealed or hygiene-sensitive items once opened or delivered.
EU Customers – Right of Withdrawal
For customers in the EU, please note that the right of withdrawal may not apply to:
- Products made to the customer’s specifications or personalised items
- Sealed goods unsealed after delivery that are not suitable for return for health or hygiene reasons
As our products are made to order, we reserve the right to refuse returns in accordance with applicable consumer protection laws.
Returns Address
All returns are processed through our fulfilment partner. If a return is required, we will provide instructions. Unauthorised returns sent without approval may not be processed.