Shipping Policy
Last updated: 20th May 2026
This Shipping Policy explains how orders are processed, made and delivered from our print‑on‑demand partners to you. Because every item is created especially for you shipping times may vary depending on the product and your location.
1. Made‑to‑order production
All items in our shop are made to order. This means:
- Your product is created only after you place an order
- We reduce waste and avoid over‑production
- Production usually takes 2–7 business days, depending on the item
You’ll receive an email confirmation as soon as your order is placed and another when it ships.
2. Shipping times
Once your order has been produced it is shipped directly from our print‑on‑demand fulfilment partner.
Estimated delivery times:
- UK: 3–7 business days
- Europe: 5–10 business days
- USA & Canada: 5–12 business days
- Rest of World: 7–20 business days
These are estimates and may vary due to customs, seasonal demand or carrier delays.
3. Shipping costs
Shipping costs are calculated at checkout based on:
- Your delivery address
- The products in your order
- Current carrier rates
Any promotions or free‑shipping offers will be clearly shown at checkout.
4. International orders and customs
For orders outside the UK:
- Your package may be subject to customs fees, import taxes or handling charges
- These fees are determined by your country and are not included in our prices
- Customers are responsible for any additional charges upon delivery
We recommend checking your local customs guidelines if you’re unsure.
5. Split shipments
If you order multiple items, they may arrive separately. This is normal because different products may be produced at different fulfilment centres.
You’ll receive tracking information for each shipment where available.
6. Address accuracy
Please double check your shipping address at checkout.
We cannot replace or refund orders that are undeliverable due to incorrect address details.
If you spot an error, contact us as soon as possible at admin@narrowboatroundtuit.co.uk – we may be able to update it before production begins.
7. Tracking your order
Once your order ships, you’ll receive a tracking link (where available).
Tracking may take 24–48 hours to update after dispatch.
8. Lost, delayed or damaged orders
If your order is significantly delayed, lost in transit or arrives damaged:
- Email us at admin@narrowboatroundtuit.co.uk with your order number
- Include photos if the item is damaged
We’ll work with our fulfilment partner to put things right.
9. Questions
If you have any questions about shipping, delivery times or your order, please get in touch at: admin@narrowboatroundtuit.co.uk.